Lentoyhtiö

Try to avoid Lufthansa whenever possible at all cost! Both our flights were cancelled. The application and the chat robot are useless, they don’t work properly and crash every two minutes. The only thing the chat robot does (after 15 crashes and 2 hours of trying to make it rebook as the email advised to do) is to redirect you to the customer phone line. That’s Lufthansa’s concept of digitalization. Waiting on the customer phone line for rebooking 1,5 hours.Onboard flight LH1707 Sofia-Munich on 5th September 2022, half the overhead compartments were full of small backpacks and handbags. Passengers refused to take them under their seats. The crew said: “No can do, the flight is full.” As if I would expect and empty flight! So something like 10 passengers had to stick carry on suitcases under their legs so that handbags could travel comfortably. Basically, if you are in Boarding group 5, you are a loser and nobody cares where you are going to stick your suitcase. Bad luck that you boarded last! Handbags have more rights that you onboard Lufthansa. I have never seen so unmotivated staff. They wouldn’t be hired to work even in a shabby motel in the Midwest.Why was there a face mask requirement when something like 10 passengers had their masks under their chin the whole flight? The crew walked past pretending they don’t notice. Either there is a mask requirement or not - for all passengers that is!Culeless crew unable to establish rules and order. Total chaos on the plane. Anarchy! Ridiculous airline with exorbitant prices and poor service. Unreliable! Lufthansa has long ago given up serving their customers. The hard times will be over, but the hard feelings will remain. Many customers won’t return!

Et voi saada mitään apua sieltä!Täysin turhan soito. Come on!!!!Parantaa palvelua ensin!Tsemppiä!

Aina luotettava.

Erilaisia myytäviä tuotteita ei laiteta tarpeeksi lentokoneisiin jolloin ne loppuvat kesken eikä kaikki voi edes ostaa niitä

Really weird service. Responds shortly and hungs up

Lennot peruttiin. En saanut mitään korvauksia.

Upea hääpäiväelämys Helsingin taivaalla. Lentäjälle erityiskiitos.

Surkea ja häpeällistä Finnair alentaa tasoaan mutta ei hintojaan. Business Luokan lennot ovat nyt huonommat ja ennen business sai 2 x 32kg matkalaukkua ruumaan ja nyt muutettu 1 x 23kg laukku? Aivan ihmeellinen heikennys väh.2-3x kalliimpiin lippuihin. Ennen tuo 32kg matkalaukku oli juuri hyvä lisä. Nyt heikennys mutta vain laadussa ei hinnassa...Aika etsiä toinen lentoyhtiö...Häpeä Finnair...

Flight one hour late, baggace lost in transit. Phone number busy, no available agents at the moment".Very annoying level of service

Worst customer service ever. There was a person from India who assist" me